Guest Refund Policy

Guests may be eligible for a refund if:

Vendor Cancellation

If a vendor cancels a booking, guests receive a full refund.

Property Not as Described

Refunds may apply when:

• Property details are significantly inaccurate.
• Key amenities are missing (Wi-Fi, AC, bathroom, etc.).
• The property is unsafe or unclean.

Check-in Issues

Refund applies if:

• Vendor is unreachable.
• Guests cannot access the property.

Guest-Initiated Cancellation

Refunds depend on the cancellation policy chosen by the vendor.

5. Refund Timelines

Refunds typically take 5–10 business days, depending on the payment provider.