Help & Support

1. How do I make a booking?

Search your destination, select a property, review details, and confirm with secure online payment.

2. How do cancellations work?

Each property has its own cancellation policy displayed during checkout.

3. How do I request a refund?

Go to My Bookings → Request Refund or email us at refunds@mystayworld.com.

4. How can vendors list properties?

Sign up → Upload property details → Submit verification documents → Go live after approval.

5. Does Mystay World charge service fees?

Yes, a service/processing fee may apply depending on region and property type.

6. I didn’t receive my booking email.

Check spam/promotions or contact support.